Channel posts, as well as comments and replies to posts, are publicly viewable by everyone within the Channel. If you want to provide a way for members to reach out to you privately, you can add the Q&A feature* to your Channel.
With the Q&A feature:
- Members can text you a question and elaborate with a video of up to one minute in length.
- You as the leader can respond via video without a time limit on your recording.
- Within this “private video dm,” you can send videos back and forth.
The Q&A feature can be a great addition to Channels with higher-tier clients, Channels in which members need extra support, or Channels covering sensitive topics.
Tap here to learn more about how Q&A works.
To turn on the Q&A feature for your Channel, email us at email@example.com.
* The Q&A feature is a Pro feature available for Channel leaders on the Pro subscription plan. You can easily upgrade your plan through your admin dashboard.